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FAQ

You’re looking for tickets for shows, concerts as well as sporting events, like the Montreal Canadiens, the Formula 1 Grand Prix, the Alouettes Football or even festivals, concerts, or comedy shows ? You’re at the right place! Shop on Billets.com and see all the shows we have to offer!


If you wish to learn more on how to become a Billets.com user, visit our FAQ section to get answer to all your questions. If you cannot find an answer to your question, please contact us.


What is Billets.com?


Billets.com is an ticket resale website. a resale website specialized in all kind of events, usually the ones really hard to get or that get sold out really fast. It gives the opportunity to people to fans that couldn’t get tickets, to get quality seating, in a secure and transparent environm ent.


How to buy tickets on Billets.com?


Chose the event you want by clicking on the logo of the artist or event. Select the seats you want, and fill up your payment information. Its as easy as that.


What are the advantages that i get by buying on Billets.com?


You get get quality seats, usually very hard to get, and you get to chose your seats compared to the box office where a machine randomly assigns seats for you. We also have the best prices on the net guaranteed!


How do i receive my tickets?


Tickets are shipped by Express Post or by Purolator, if the date of the event you chose is in more than 72 hours.


If the event take place in less than 72 hours, we will contact you to deliver the tickets in hand.


How do you determine the prices of the tickets?


The resale price is determined by the seller and can vary ernomously. If the demand is high, the seller can afford to seller at a higher price. If the demand is low, the prices will drop. The price of the tickets sold to the buyer is most of the time different than the price indicated on the ticket, and is in total compliance with the laws and regulations of Quebec.


What methods of payment do you accept?


We accept all major credit cards throughout or secured server so Visa, Mastercard, and American Express.


We also accept company checks for transactions exceeding 3000$.


How do I cancel a transaction or how can I get a refund if the event is cancelled ?


You can cancel a transaction until 30 days BEFORE the date of the show if and only if the show is SOLD OUT and no other dates of the same show were added. Example : On January 1st , you buy tickets for the U2 concert taking place on july 30th. So you have until july 1st to cancel your order!



If an event is cancelled, you will get a full refund. If an event is postponed to another date, keep the tickets with you they will still be valid for the rescheduled date.

Can I only buy tickets for sporting events?


Billets.com offers you tickets for all kinds of shows and concert in Montreal, Ottawa and Toronto.


How do I know my tickets are authentic ?


All the tickets on our website are are authentic, since we make sure to have all the proof of purchases from the sellers. A person who sells tickets on the our website must provide legal documents such as ID and proof of purchase in addition to signing a paper declaring that the tickets are authentic and cannot be declared as lost or stolen.


What is the minimum amount of tickets that i have to buy on Billets.com ??


Most of the time, tickets are sold in pairs, but in certain event exceptionnal events, ticket sellers might have many side by side seats so buyers can buy odd numbers such as 1,3,5 etc.


Do you sell Canadiens season tickets ?


We do sell packages and season tickets yes, contact us so we can build a custom made package for you.


Can i buy tickets in advance on Billets.com?


If there’s a show you’re interested in, and you absolutely need tickets before everyone, its possible to fill up our reservations section. You will be the among the 1st to know when the tickets will be on sale so you can 1st dibs on Billets.com.


Do you offer tickets for ponctual events?


Yes do not hesitate to constantly visit our website to discover all the great event we offer such as the F1 Grand Prix, the Cirque du Soleil and many more.


I have tickets for sale, how do i proceed?


It’s very easy, go the event’s page, click on « Sell », fill out the form and we will contact you very quickly. Please not that we do not accept non consecutive seats or single seats.

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All transactions are protected by the 100% garantee of Billets.com. We guarantee the authenticity and validity of tickets and received in time for the event.

Products description
Billets.com is a website that offers tickets to all types of events, including tickets to concerts and sporting events. Tickets can be below or above cost.

* All transactions are in Canadian dollars.

Shipping
Delivery by Canada Post (EXPRESS), or by FedEx, with a mailing date and a date of delivery (2 working days).

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